Setting Your Refund Policy

Your refund policy is shown to buyers during checkout and determines whether they can request a refund after purchasing. You set a default policy on your organizer profile, and you can override it on a per-event basis.

Policy Types

• No Refunds — Tickets are non-refundable. Buyers see this clearly during checkout.
• Before Event — Refunds are allowed up to a set number of days before the event date (e.g., 7 days before).
• After Purchase — Refunds are allowed within a set number of days after purchase (e.g., within 48 hours of buying).
• Custom — Write your own policy text for special circumstances.

Setting Your Default Policy

1. Go to your organizer setup page.
2. Find the "Refund Policy" section.
3. Select your policy type and configure the details.
4. Save your changes.

This default policy applies to all your events unless you set an override.

Per-Event Overrides

To set a different policy for a specific event (e.g., a no-refund policy for a festival but a flexible policy for weekly socials):

1. Go to your tickets dashboard.
2. Select the event.
3. Expand the "Refund Policy" section and toggle the override.
4. Configure the event-specific policy and save.

The per-event policy takes priority over your default. You can reset it back to your default at any time.